FAQ
Got questions? We've got answers.
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Whether you're wondering what we can do, how the onboarding process works, or how we accept payment, this page covers all the details to help you feel confident and informed.
1
What services does Hillside provide?
- Decluttering & Organization
- Weekly, Biweekly, Monthly, Move In/Out and Post Construction Cleaning
- Packing and Unpacking to/from a move
- Event Planning
- Handyman Services
2
What is the onboarding process for a new client?
Our onboarding process consists of a free consultation where we will chat in person to learn about your space, your needs and what matters most to you. You will receive a personalized quote within 2 business days based on your specific needs. Once you approve and give us the green light, we'll get everything set to move forward and find a time that works best for you and get your first service on the calendar!
3
What is your cancellation policy?
We understand that life happens! If you ever need to cancel or reschedule a service, we kindly ask for a 24 hours' notice. This allows us to adjust our schedule and offer that time to another client. Cancellations made with less than 24 hours' notice will be charged 50% of the personalized service cost.
4
What payment methods do you accept?
For your convenience, we accept cash, check, Venmo and Quickbooks payments. Choose what option works best for you. We're all about making things simple and hassle-free!
5
Is Hillside licensed & insured?
At Hillside your home's safety and your trust mean everything to us. We're committed to providing reliable, high-quality service with protection and accountability at every step. That's why we're fully licensed and insured so you can feel confident knowing you're working with professionals who take your space seriously.
6
What makes Hillside different from other companies?
Hillside is a small, locally-owned business that offers more than just one type of service. We handle all things home management, all with the same level of care and attention to detail. Because we are small, we keep things personal. You will always know who is coming into your home with no big company runaround. Just reliable service from staff who genuinely cares. It's more than just a checklist to us - it's about building trusting relationships and making life a little easier for you!